FAQ
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Order Questions
Yes. No Chinese phone or bank card required. Just register and paste product links.
We support Taobao, 1688, Pinduoduo, and Douyin E-commerce.
Yes. B2B buyers can contact customer service for bulk import and discount rates.
Payment & Recharge
We accept WeChat, Alipay, and PayPal. Recharge balance to pay for orders.
Unused balance can be refunded with no fees. Ordered items cannot be refunded.
CNY to USD rates update daily with transparent real-time conversion.
Purchasing & Inspection
We purchase within 24 hours on working days after you place the order.
Yes, free inspection and photos for every parcel to check damage and defects.
We help you return or exchange goods according to Chinese seller policies.
Combine & Storage
Yes, unlimited free package combining to reduce weight and shipping cost.
Free storage for 30 days, perfect for collecting items before shipping.
Yes, we simplify packaging by default to reduce weight and save money.
International Shipping
Southeast Asia 5-10 days; Europe & USA 7-15 days; Sea shipping 25-40 days.
Most personal items are duty-free. Any customs fees are paid by the buyer.
Real-time tracking available in your dashboard with status updates.
Rules & Restrictions
Counterfeit goods, dangerous items, medicine, and prohibited items are not allowed.
Only genuine products from official stores for personal use, no resale allowed.
Yes, bulk users enjoy 3%~4% service fee and priority service.